Customers

  • Customers

    1. How to make an order?
    2. Confirmation and the time of the order processing.
    3. Prices.
    4. The minimum order.
    5. Delivery.
    6. Delivery time.
    7. Lifting products.
    8. Methods of payment .
    9. Reception and transmission of goods.

    1. How to make an order?

      To make an order in our online shop Foodle. ru, at first you have to log in, if you have not been registered as a customer previously. After the login process you will see the prices of goods that correspond to your cumulative discount (in the presence).

      After you put in the cart all the necessary goods, you can view your cart and place an order. To do this, click on the button "Shopping Cart" in the upper right corner of the screen. You get to a page " Shopping Cart ", where you can see a list of all your selected products and their prices.

      Here you can change the quantity of goods ordered (by changing the number in the column piece / kg), or delete specific items from the Shopping Cart (by putting a tick in the column "Delete"). Changes in the Shopping Cart are made when you click "Calculate".

      Note. Adding items to the cart on this page is not satisfied.

      When you check the status of Shopping Cart (quantity and price), you can go to the process of placing orders by clicking the "Checkout".

      If you are already logged in, you will be asked to choose a shipping address from previously entered into the system. You can also write down a new delivery address, which will be saved in your address book.

      By clicking the "Next", you'll be taken to the ultimate test of your order, where you can see all information about your order: its composition, cost, delivery address, contact details. By clicking "Confirm", you are sending an order to the operator online store, and at the same time to your e-mail address will be sent notification that your order has been accepted for execution. In short time the operator will contact you to clarify all the details.

      If at this moment you have not been logged in, you will go to a page where you can: to register, to get the log in process (by entering your username and password). To register you should complete all the proposed field and click "Register".



    2. Confirmation and the time of the order processing.

      Once you place an order, within 5-10 minutes you will receive on your e-mail an electronic confirmation that your order is received and accepted by our automated accounting system.Your order will be processed and confirmed by our operators required within 1 hour (if you send an order for the period from 11.00 - 18.00). If the reservation is made at another time, our operator will contact you after 11.00 the next day. Also you have the opportunity to correct the order, for this you should call to our operator (tel. +7 (951) 646-52-52, from 11.00-18.00).

      Try to be in the specified location in the mentioned period of delivery. If for any reason the order can not be taken at a mentioned time, try to warn us about this.



    3. prices.

      Dear buyers, prices in the catalog of products as close as possible to leave because you can not quickly track the value of a portfolio of products, so the buyer provided all the bills and fiscal instruments distributor or retailer of food and household chemicals.

      Please note that the final price of goods in the consignment weight may vary up or down. At this point in our warehouse a minimum set of products a long storage. Now most of the goods purchased or taken directly to the implementation of a delivery day at the shopping center "Metro" and certified partners, manufacturers and exporters.

      Minimum order is 100 rubles. Delivery of products within the marked area is free for orders of more than 2,500 rubles. Commodity prices include VAT and other taxes. Procurement services and delivery of goods are also available fiscal instruments and the invoice TORG-12.



    4. The minimum order.

      Minimum order is 100 rubles. In the case when you refuse from the order, but it has already been delivered, you have to pay for courier’s services in the amount of 300 rubles.



    5. Delivery.

      Order placed on Web-site until 23:59, will be delivered to your address on the next day from 13:00 to 17:00 and from 20.30 to 23.00. Delivery in St. Petersburg is free.

      Bundling of the products may differ from what you ordered. Some products may be replaced by similar.Different in this case will be only producer.

      To ensure high speed of service and simplify the work of our couriers, earnest request when you register in the section "More" write particular passage to your home, if any. When confirming an order by phone by our operators, please report about possible difficulties and particular passage. We hope for your understanding!



    6. Delivery time.

      Delivery of orders is carried out on the next day from 13:00 to 17:00 and from 20.30 to 23.00. You can choose any day for delivery, and write it in the ordering process. Our operator will contact you to clarify the conditions for delivery of your order!

      The schedule of delivery is approximate, and in the most cases delivery is carried out in accordance with it. However, force majeure, delays or interruptions in the supply Foodle or shippers, impeding timely delivery of goods, may lead to a change in delivery time.



    7. Lifting products.

      Dear customers! To avoid misunderstanding, please clarify the number of the floor and the lack of elevator at the delivery order!

      The lifting of the order total weight of more than 100 kgs on the floor of the client (with no elevator) is made for an additional price at the rate of 50 rubles per floor.



    8. Methods of payment - cash. Non-cash, credit card payment and Internet - wallets.

      Individuals and legal entities can pay for goods using cash. If you are an individual person - you pay in cash to the courier on delivery. The fact of the sale confirms your consent - the signature act of reception and transmission of goods. This is the fastest and most convenient method of payment and delivery. Payment is made only in rubles.

      If you are a legal person – you just pay on the spot, but when you receive the goods, it’s necessary to have a right made power of attorney from organization, that payed bills, on the name that receives goods or print of the company. sales check is given at the time of execution of your order. Payment is in rubles.



    9. Reception and transmission of goods.

      Duties of the courier. Courier is obliged to deliver the goods, to take payment from the client, and give him the goods. Installation and work check-up of the goods isn’t executed by courier. The recipient signs a bill to the order, carry out verification of the inventory. You may refuse your order and send to the management of the Service Delivery a claim. Your claim will be promptly reviewed and the goods will be replaced or accrued compensation.

      refusal of an order.

      You have the right to refuse the delivered goods for any reason. If the reason for the denial does not depend on our services, we ask you to pay the cost of the delivery of goods. In the case when you refuse from the order, but it has already been delivered, you have to pay for courier’s services in the amount of 300 rubles .

      Documents come with the order::

      The courier gives the client waybill and payment receipt, where indicates the time of delivery, list of products, prices, order and conditions of calculations.